Returns & Exchanges
At Biome, we want you to be completely satisfied with your sustainable fashion choices. If your order isn't a perfect fit, you can return unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and attach it securely to your package.
Pack and Ship
Place the items in their original eco-friendly packaging and drop off the parcel at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing