Frequently Asked Questions
Everything you need to know about shopping with Biome.
What is the Biome philosophy on sustainable fashion?
At Biome, we prioritize ethical production and low-impact materials. Every piece in our collection is crafted from organic or recycled fabrics, ensuring that your style supports a healthier planet.
How long does shipping take and is it carbon-neutral?
Standard shipping typically takes 3-7 business days. We are proud to offer 100% carbon-neutral shipping on every order through our partnership with global reforestation projects.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Returns are easy and can be initiated through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Biome garments?
To extend the life of your clothes and minimize environmental impact, we recommend washing in cold water and air drying. Specific care instructions are located on the inner label of each garment.